Home Page > Articles > The Fastest Growing Market On The Internet And How Best To Serve Them Fastest Growing Market On The Internet And How
Best To Serve Them
Dear Business Builder,
Happy Friday! Here's a riddle for
you…
Their numbers amass more than 40 percent
of the U.S. population…
They account for over 70 percent of the
U.S. net worth…
In the next 15 years their numbers will
grow by a staggering 82%…
And they’re largely forgotten on the
'Net!
Who are they?
If you guessed Baby Boomers and seniors…
you’re right!
Here are a few more surprising facts
about this largely untapped goldmine!
According to a recent study by ThirdAge
Inc. and JWT BOOM over 72% of older Internet users have a Broadband
connection (significantly higher than the national average)…
A full 82% of them are researching or
reading health and wellness information online for themselves and
their families…
They’re currently spending over $7
billion online each year…
And according to Jupiter Research,
seniors aged 65 and older are one of the fastest growing segments
of the online population… 39 percent of all seniors in the U.S.
will regularly access the Internet by the end of this year! By 2010
that will grow to 50 percent!
And that most coveted web demographic
18-40 year old Gen-X and Gen-Y… their populations combined will
grow a measly 3 percent!
So What are
Boomers and Seniors Doing on the Web?
They're seeking out
information… if you’re an information publisher in the
health and wellness or financial arenas take note – you can no
longer afford to put off sustained web marketing efforts…
They’re staying in touch with
family and friends and responding to offers by e-mail…
It’s more important than ever for all businesses to start
collecting e-mail addresses whenever possible and start a
consistent e-mail dialog with your customers… and don’t forget to
invite offline customers to subscribe to your newsletters or opt-in
to receive your special offers… that is hands-down the fastest way
to grow your list.
They’re shopping and researching
products before they purchase offline… An easy-to-navigate
website is no longer a marketing luxury – it’s a necessity for
businesses of all types and sizes down to the local pizza shop or
auto-repair… the website has replaced the brochure when it comes to
small business marketing.
What Aren’t Boomers
and Seniors Doing on the Web?
They’re not perusing the latest
hot video on YouTube…
They’re not pouring their guts
out on their personal blog…
They’re not playing the latest
online video game…
They’re not downloading
music.
5 Important
Rules When Marketing to Seniors Online
- Keep it Simple – Older web users aren’t as
adept at navigating the web as the under 40 crowd. Excess
navigation, lengthy downloads and multi-media such as audio and
video become extremely confusing for a group that isn’t even hip to
web lingo such as URL, minimize or toolbar. And the older the user
the more likely they are to have usability issues.
- Credibility is Key – Older web users are
extremely skeptical or “trust challenged.” Although this group is
increasingly web-savvy and routinely goes online, they doubt the
credibility of the information they find on the Internet. This is
extremely true of the most popular web category – health and
wellness information.
It is extremely important to establish a relationship with your
prospects and highlight your credibility right up front by
detailing your expertise, years of experience, degrees and
professional certifications, years in business, etc.
Testimonials, photos of your location and employees (if possible),
all product guarantees, security logos and full contact information
and phone numbers need to be prominently displayed to win their
trust.
- Oh No, I Broke It! – As ridiculous as it may
sound, taking action such as clicking from page to page and
clicking through to your shopping cart may scare the average senior
web user. Many fear breaking something. It becomes more important
than ever to walk your older prospects (or any prospect for that
matter) step-by-step through the buying process.
Simple 1-2-3 or A-B-C instructions work great in this regard.
Letting them know what happens next after they click a button or
what comes next in the process before they take an action or order
your product and how long a process may take will go a long way in
guiding them to where you want them to end up – your order
page.
- Honey, Get Me My Glasses – Not all older
people have problems with their vision, but many do. It is
important to keep this in mind when designing your web site. Go for
larger font sizes and avoid large blocks of reverse type (white on
a black or dark colored background). Design your pages with a heavy
contrast between the type and the background color… black type on a
white background provides the most contrast.
Use a scalable font that enables users to increase/decrease text
size using the browser functions (View>Text Size>Larger). Or
better yet, provide an obvious way for older users to increase text
size, like a visible button.
And lastly, be consistent with action buttons or links keeping them
the same size and color … such as a hyperlink always being blue
with a blue underline.
- I Don’t Look Like That! – Visual imagery is
extremely important to any website. As they say a picture is worth
a thousand words… so show me a picture (or 10) of what I might look
like after using your product – happier, healthier, slimmer,
wealthier or more active and mobile.
While it would be inappropriate (and just plain dumb) to show
photos of slim 20-somethings on a site geared toward older
prospects, it is equally as deadly to depict images of folks
actually older than your core demographic. A safe bet is to aim to
show a variety of images of active people approximately 10 years
younger than your core demographic.
A Quick Note
About Offline Marketing Before We Go…
Your older prospects grew up in the age
of traditional media. The oldest boomers and all of the seniors
were kids when the television was invented. They rely on
traditional offline media for much of their information and
therefore it heavily sways their buying decisions. Look to use
offline media to bring older prospect to the web.
- 92% have read about a web site in a print article and then
visited it online…
- 89% have seen a print ad and later visited an online store…
- 83% have seen a web site advertised on television and later
visited in online…
- And 65% will visit a web site address after hearing it on a
radio.
These are surprisingly high numbers and
make it that much more crucial for you to include your web address
and information about your free e-zine in everything you do.
It may be sexy to build and market
websites to young, hip users on the cusp of all the latest
technology and dream of being the next big, young internet mogul
after your big Google buyout… but that’s just not realistic. Me? I
prefer a sure thing and to follow the money… you’ll find me hanging
with the old folks! And my guess is we’ll be partying together for
years to come!
What do you think? What are some ways
you’re tapping into the Boomer and senior market online? Are you
marketing a business that caters strictly to the older demographic?
If so, tell us about it!
Hope that
helped and stay tuned…
Because next week we’ll talk about
optimizing your shopping cart to increase conversions and lower
your abandonment rate!
Until next week,

Julie McManus
Associate Editor, THE TOTAL
PACKAGE™ And Web Media Goddess
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